By registering you accept these terms. Fuego Social is a marketplace: we connect hosts and guests but do not organise events directly. Platform commission: 10% to the guest + 10% to the host. Payment processing fee: 3.5%. Moderate cancellation policy (Airbnb-style): 100% up to 5 days before, 50% between 5 days and 24h, 0% in the last 24h.
By creating an account or using the platform, you accept these Terms and our Privacy Policy. If you do not agree, you may not use the service.
Requirements:
Fuego Social is an intermediation marketplace. We provide the technology that connects hosts and guests, but:
This distinction is relevant for the allocation of responsibilities defined in section 13.
To publish events, hosts must complete the identity verification process. Data will be processed in accordance with the Privacy Policy.
If a host cancels a confirmed event with less than 24 hours' notice, a penalty may be applied in the form of a temporary reduction in visibility or account suspension. Guests will receive a full refund.
Payments are processed through Stripe or MercadoPago. By making a booking, you authorise the charge to your payment method. The platform does not store card data.
Fuego Social charges two commissions on each transaction: 10% to the guest (visible at checkout) and 10% to the host (deducted from the payout). Additionally, a payment processing fee of 3.5% is charged to the guest to cover the payment provider's costs — this is not platform revenue.
Payments to hosts are released 24 hours after the event is successfully completed, once it is confirmed that there are no open disputes.
If an event did not take place as published (host cancellation, incorrect description, serious safety issues), the guest may open a dispute within 24 hours after the event by writing to [email protected]. We evaluate each case individually.
Moderate policy (Airbnb model), applied by default to all bookings:
| Cancellation notice | Guest refund |
|---|---|
| More than 5 days before the event | 100% of amount paid |
| Between 5 days and 24 hours before | 50% of subtotal (processing fee not refunded) |
| Less than 24 hours before the event | No refund (except force majeure) |
| Host cancellation (any time) | 100% + priority in future searches |
Force majeure: in the event of cancellation due to circumstances beyond the guest's reasonable control (certified medical emergencies, natural disasters), we evaluate the refund request on a case-by-case basis.
Pursuant to Directive 2011/83/EU on consumer rights: the 14-day withdrawal right does not apply to leisure services (events with a specific date), in accordance with Art. 16(l).
The following is strictly prohibited:
Violations may result in suspension or permanent deletion of the account, at the platform's discretion.
By publishing content (photos, descriptions, reviews) on the platform, you grant Fuego Social a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purpose of operating and promoting the service.
You retain ownership of your content. We reserve the right to remove content that violates these terms or applicable law.
Pursuant to Regulation (EU) 2022/2065 (Digital Services Act):
Pursuant to the Platform-to-Business Regulation:
Fuego Social acts as an intermediary and accordingly:
To the maximum extent permitted by applicable law, Fuego Social's total liability to any user is limited to the amount paid by that user through the platform in the 12 months prior to the event giving rise to the claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.
The Fuego Social name, logo, design, code and original content are the property of the company and are protected by applicable intellectual property laws. Reproduction without express authorisation is prohibited.
These terms are governed by Luxembourg law. For dispute resolution, the parties submit to the jurisdiction of the courts of the Grand Duchy of Luxembourg, without prejudice to the rights that applicable law grants to consumers in their country of residence.
For alternative dispute resolution, you can use the EU ODR platform: ec.europa.eu/consumers/odr
Legal: [email protected]