1. Definitions
- Platform: the Fuego Social website and application, including all its services.
- Host: a user who publishes an asado, barbecue space or event on the platform.
- Guest: a user who books a spot, table or ticket through the platform.
- Booking: a binding agreement between host and guest intermediated by the platform.
- Event: any asado, rentable barbecue space or ticketed event published on the platform.
- Content: texts, photos, reviews and any information published by users.
2. Acceptance and eligibility
By creating an account or using the platform, you accept these Terms and our Privacy Policy. If you do not agree, you may not use the service.
Requirements:
- Be at least 18 years of age.
- Have legal capacity to enter into binding contracts.
- Not have a previously suspended or deleted account due to a violation of these terms.
3. User account
- You are responsible for maintaining the confidentiality of your password and for all activities under your account.
- You must provide truthful, complete and up-to-date information.
- You must notify us immediately of any unauthorised use of your account: [email protected]
- One account per person. Creating multiple accounts to evade suspensions or restrictions is prohibited.
5. Conditions for hosts
5.1 Publishing events
- Listings must be truthful: accurate description of the menu, venue, capacity, date and price.
- Photos must faithfully represent the space and the actual event.
- The published price is the final price for the guest (the platform commission is not added; it is deducted from the host's payment).
- Publishing events on properties you do not own or for which you do not have authorisation is prohibited.
5.2 Host's legal obligations
- Comply with all applicable local regulations (licences, food hygiene, noise, maximum capacity).
- Hold the necessary municipal authorisations for events with third parties.
- Fuego Social does not verify the local legality of events and assumes no liability for the host's violations.
5.3 Identity verification
To publish events, hosts must complete the identity verification process. Data will be processed in accordance with the Privacy Policy.
5.4 Host cancellation rules
If a host cancels a confirmed event with less than 24 hours' notice, a penalty may be applied in the form of a temporary reduction in visibility or account suspension. Guests will receive a full refund.
6. Conditions for guests
- Booking implies a commitment to attend. Late cancellations affect the host.
- You must respect the host's and venue's rules (punctuality, conduct, space restrictions).
- Sharing the event address with uninvited third parties is prohibited.
- Reviews must be honest and based on real experience.
7. Payments, commissions and refunds
7.1 Payment processing
Payments are processed through Stripe or MercadoPago. By making a booking, you authorise the charge to your payment method. The platform does not store card data.
7.2 Platform commission
Fuego Social charges two commissions on each transaction: 10% to the guest (visible at checkout) and 10% to the host (deducted from the payout). Additionally, a payment processing fee of 3.5% is charged to the guest to cover the payment provider's costs — this is not platform revenue.
7.3 Host payments
Payments to hosts are released 24 hours after the event is successfully completed, once it is confirmed that there are no open disputes.
7.4 Disputes and refunds
If an event did not take place as published (host cancellation, incorrect description, serious safety issues), the guest may open a dispute within 24 hours after the event by writing to [email protected]. We evaluate each case individually.
8. Cancellation policy
Moderate policy (Airbnb model), applied by default to all bookings:
| Cancellation notice | Guest refund |
| More than 5 days before the event | 100% of amount paid |
| Between 5 days and 24 hours before | 50% of subtotal (processing fee not refunded) |
| Less than 24 hours before the event | No refund (except force majeure) |
| Host cancellation (any time) | 100% + priority in future searches |
Force majeure: in the event of cancellation due to circumstances beyond the guest's reasonable control (certified medical emergencies, natural disasters), we evaluate the refund request on a case-by-case basis.
Pursuant to Directive 2011/83/EU on consumer rights: the 14-day withdrawal right does not apply to leisure services (events with a specific date), in accordance with Art. 16(l).
9. Code of conduct
The following is strictly prohibited:
- Publishing false, misleading or fraudulent content.
- Discriminating against users on the basis of origin, gender, religion, sexual orientation or any other protected characteristic.
- Harassing, threatening or intimidating other users.
- Contacting other users outside the platform to circumvent the payment system.
- Sharing phone numbers, emails or other contact details in the platform chat before a booking is confirmed.
- Publishing illegal, offensive content or content that violates third-party rights.
Violations may result in suspension or permanent deletion of the account, at the platform's discretion.
10. User-generated content
By publishing content (photos, descriptions, reviews) on the platform, you grant Fuego Social a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purpose of operating and promoting the service.
You retain ownership of your content. We reserve the right to remove content that violates these terms or applicable law.
11. DSA transparency (Digital Services Act)
Pursuant to Regulation (EU) 2022/2065 (Digital Services Act):
- Content moderation: we review listings and accounts to ensure compliance with our rules. You can appeal any moderation decision by writing to [email protected].
- Advertising transparency: if we display advertising, we clearly identify who finances it.
- Recommendation system: search results are ordered by relevance (date, distance, rating, recent activity). We do not sell placement in organic results.
- Illegal content reporting: any user can report illegal content directly from the listing or by writing to [email protected].
12. Host P2B rights (Regulation EU 2019/1150)
Pursuant to the Platform-to-Business Regulation:
- Restrictions and suspensions: we notify hosts at least 15 days in advance of changes to conditions that materially affect them (except urgent legal obligations).
- Account suspension: in the event of a suspension, the host receives notification with the reasons and has the right to appeal within 14 days.
- Ranking and visibility: ranking criteria are described in section 11. We do not apply differential treatment between hosts based on their use of Fuego Social services outside the marketplace.
- Dispute resolution: first, through internal mediation (contact [email protected]). If unresolved, you may contact the CNPD or Luxembourg courts.
13. Limitation of liability
Fuego Social acts as an intermediary and accordingly:
- We are not responsible for injuries, property damage or any incident occurring during an event.
- We do not guarantee the accuracy of descriptions published by hosts.
- We are not responsible for disputes between hosts and guests beyond our mediation policy.
To the maximum extent permitted by applicable law, Fuego Social's total liability to any user is limited to the amount paid by that user through the platform in the 12 months prior to the event giving rise to the claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.
14. Intellectual property
The Fuego Social name, logo, design, code and original content are the property of the company and are protected by applicable intellectual property laws. Reproduction without express authorisation is prohibited.
15. Governing law and jurisdiction
These terms are governed by Luxembourg law. For dispute resolution, the parties submit to the jurisdiction of the courts of the Grand Duchy of Luxembourg, without prejudice to the rights that applicable law grants to consumers in their country of residence.
For alternative dispute resolution, you can use the EU ODR platform: ec.europa.eu/consumers/odr